Privacy Policy

Effective Date: 22nd July 2025

This Privacy Policy (“Policy”) describes how AW Power Express LLC (“Company,” “we,” “our,” or “us”) collects, uses, and discloses information about you when you access or use our website, services, or communicate with us (collectively, the “Services”).

We respect your privacy and are committed to protecting it in compliance with applicable laws, including but not limited to the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), the U.S. Telephone Consumer Protection Act (TCPA), and Canada’s Anti-Spam Legislation (CASL).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect information you provide directly to us, including but not limited to:

Name, email address, phone number, and mailing address.
Company name, DOT/MC number, and business information.
Billing and payment details.
Information submitted through forms, emails, or calls with us.

1.2 Automatically Collected Information

When you use our website, we may automatically collect:

IP address, browser type, operating system, and device information.
Log files, referring/exit pages, and clickstream data.
Cookies, web beacons, and similar tracking technologies.

1.3 Information from Third Parties

We may receive information from third parties, such as partners, brokers, or carriers, in connection with our Services.

2. Use of Information

We may use the information collected for purposes including:

Providing and managing dispatching and logistics services.
Processing payments and managing accounts.
Communicating with you regarding inquiries, updates, and services.
Sending load offers, confirmations, instructions, and availability requests.
Complying with legal and regulatory requirements.
Protecting against fraud, unauthorized activity, or liability.
Improving our website, services, and customer experience.

3. Sharing and Disclosure of Information

AW Power Express LLC does not sell, rent, or share consumer personal information — including phone numbers, email addresses, or any other identifying data — to any third party or affiliate for marketing, promotional, or commercial purposes.

We may disclose information only as follows:

Service Providers: To trusted third-party vendors who perform operational services on our behalf (e.g., payment processors, hosting providers, communication platforms), strictly for service delivery.
Legal Compliance: To comply with legal obligations, government requests, or to protect rights and safety.
Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets.

4. SMS Consent and Communication

By providing your mobile number, you consent to receive SMS notifications from AW Power Express LLC for purposes including but not limited to:

Load offers and availability requests.
Dispatch confirmations, ETAs, and updates.
Load-specific instructions (e.g., photos, documentation).
Account-related notifications.

Message Frequency: May vary depending on services used.
Fees: Standard carrier messaging and data rates may apply.
Opt-Out: You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at [Insert Contact Email].

Privacy Commitment: Your phone number will never be sold, shared, or disclosed to third parties for marketing or promotional purposes. It will only be used to provide the Services you have agreed to.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

Recognize returning visitors.
Customize user experience.
Analyze website traffic and performance.

You may disable cookies through your browser settings, but some features of our Services may not function properly.

6. Data Retention

We retain Personal Data for as long as reasonably necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.

7. Data Security

We implement administrative, technical, and physical safeguards to protect Personal Data from unauthorized access, alteration, or destruction. However, no system or transmission over the Internet is completely secure.

8. Children’s Privacy

Our Services are not directed toward children under the age of 18. We do not knowingly collect Personal Data from minors. If we learn we have inadvertently collected such information, we will delete it.

9. International Data Transfers

If you access our Services from outside the United States, please note that your information may be transferred, stored, and processed in the United States, where data protection laws may differ from those of your country.

10. Your Privacy Rights

10.1 California Residents (CCPA)

If you are a California resident, you may have the right to:

Request disclosure of categories of Personal Data collected.
Request deletion of Personal Data, subject to certain exceptions.
Opt out of the sale of Personal Data (note: we do not sell Personal Data).

10.2 European Union Residents (GDPR)

If you are located in the European Union, you may have the right to:

Access, correct, or delete your Personal Data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.

To exercise your rights, please contact us at the details provided below.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our Services indicates acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

AW Power Express LLC
Email: contact@awpowerexpress.com
Phone: (727) 350-7441